Privacy Policy

1. Information We Collect

Information You Provide

We may collect information that you voluntarily provide to us, including:

• Full name
• Email address
• Company or organization name
• Phone number
• Project or service requirements
• Budget information
• Messages and other information submitted through our contact, project-request, or demo-request forms
• The email address you submit when you subscribe to our newsletter
• Account information for w3Script products where applicable, such as your name, email address, and login credentials (passwords are stored in hashed form)
• Information you provide when communicating with us by email or other business communication channels

We only request information that is reasonably necessary to respond to your inquiry, provide our services, communicate with you, or operate our products.

Information Collected Automatically

When you visit our website, certain technical information may be collected automatically by our hosting infrastructure or other essential technologies. This may include:

• IP address
• Browser type and version
• Device type
• Operating system
• Requested pages and resources
• Date and time of access
• Basic technical and security information

We use this information primarily to operate, maintain, secure, and improve our website and services.

Cookies

Our website may use a limited number of first-party cookies or similar browser storage for essential functionality, such as remembering your light/dark theme preference.

We do not currently use advertising cookies or third-party analytics trackers on this website. If we introduce analytics, advertising, or other non-essential tracking technologies in the future, we will update this Privacy Policy to describe those technologies and their purposes where appropriate.

2. How We Use Your Information

We may use information we collect to:

• Respond to inquiries, project requests, and demo requests
• Communicate with prospective and existing clients
• Provide software development, SaaS, maintenance, and support services
• Create and manage customer accounts where applicable
• Send transactional and service-related communications
• Send account verification, password-reset, notification, invoice, receipt, or system emails where applicable
• Send our newsletter and product updates to people who have subscribed
• Process and manage service requests
• Improve our website, products, and services
• Maintain website and application security
• Detect, prevent, and investigate fraud, abuse, unauthorized access, or other security incidents
• Comply with applicable legal and regulatory requirements
• Maintain appropriate business and service records

We do not use personal information for purposes that are incompatible with the purpose for which it was collected without an appropriate legal basis or your consent where required.

3. Legal Bases for Processing

Where data-protection laws such as the EU or UK General Data Protection Regulation (GDPR) apply, we process personal information on one or more of the following bases:

• Consent — for example, when you subscribe to our newsletter. You can withdraw consent at any time.
• Performance of a contract — for example, to provide services or product accounts you have requested, including sending password-reset and account emails.
• Legitimate interests — for example, responding to inquiries you send us, securing our systems, and preventing abuse, where those interests are not overridden by your rights.
• Legal obligation — where we must retain or disclose information to comply with the law.

4. Email Communications

w3Script uses third-party email delivery providers, such as Mailgun, to send legitimate transactional, service-related, and permission-based emails on behalf of our website, applications, and services. These providers process email addresses and message content only to deliver our emails and report on delivery.

Transactional and service emails

These are emails triggered by an action you take or directly related to a service you use. Examples include:

• Confirmation that we received your contact, project, or demo request
• Account verification
• Password resets
• System and service notifications
• Invoices and receipts
• Support communications
• Other emails directly related to a service requested or used by the recipient

Newsletter and marketing emails

We send newsletters, product updates, and occasional announcements only to people who have voluntarily subscribed through the newsletter form on our website, or who otherwise have a lawful basis to receive them. We do not add contact-form or demo-request submissions to our newsletter list unless you separately choose to subscribe.

Every marketing email we send includes a working unsubscribe link and identifies w3Script as the sender. Unsubscribe requests are honored promptly, and in any case within 10 business days. You can also unsubscribe by emailing us at the address below.

We do not purchase, rent, scrape, harvest, or use third-party email lists, and we do not send unsolicited bulk email. Addresses that hard-bounce or report our messages as spam are suppressed from future sends.

Transactional and essential service communications may continue after you unsubscribe from marketing emails where necessary to provide the requested service.

5. How We Share Information

We do not sell or rent your personal information.

We may share information with service providers or technology partners when reasonably necessary to operate our website, applications, and business. Depending on the services we operate, these providers may include:

• Web hosting and infrastructure providers
• Email delivery providers (such as Mailgun)
• Cloud and software infrastructure providers
• Database and security service providers
• Payment providers, where applicable
• Customer relationship or business management tools, where applicable

These providers may process information only as necessary to provide their services to us.

We may also disclose information:

• When required by applicable law or legal process
• To protect the rights, safety, or property of w3Script, our customers, users, or others
• To investigate fraud, security incidents, or abuse
• In connection with a merger, acquisition, restructuring, or transfer of business assets, subject to applicable law

6. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, responding to inquiries, maintaining business records, resolving disputes, enforcing agreements, and complying with legal obligations.

Contact and inquiry information may be retained while the request is active and for a reasonable period afterward for follow-up and business-record purposes.

Newsletter subscriber email addresses are kept until you unsubscribe. After you unsubscribe, we may keep your address on a suppression list solely to make sure we do not email you again.

You may request deletion of information that we hold about you, subject to legal, security, contractual, or legitimate business requirements that may require us to retain certain information.

7. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, loss, or destruction.

Our current security practices may include:

• Encryption of data in transit using TLS where supported
• Access controls based on role and business need
• Strong authentication practices
• Multi-factor authentication where supported
• Hashed storage of account passwords
• Restricted access to customer information
• Security monitoring and maintenance of our systems

However, no method of transmission or electronic storage is completely secure, and we cannot guarantee absolute security. More detail is available on our Trust & Security page.

8. Third-Party Websites and Services

Our website and products may contain links to third-party websites, services, or applications.

Those third-party services operate under their own privacy policies and terms. w3Script is not responsible for the privacy or security practices of third-party websites that we do not control.

We encourage you to review the privacy policies of third-party services before providing them with personal information.

9. Children's Privacy

Our services are intended for businesses, professionals, organizations, and general users and are not directed toward children under 16.

We do not knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us, please contact us so that we can review and take appropriate action.

10. International Data Processing

w3Script is based in Bangladesh, while some of our technology and service providers, including our email delivery provider, may operate in other countries such as the United States or member states of the European Union.

As a result, information may be processed or stored outside Bangladesh depending on the infrastructure and third-party services used to provide our website and applications.

Where applicable, we take reasonable steps to ensure that such processing is conducted in accordance with applicable legal requirements and appropriate safeguards.

11. Your Privacy Rights

Depending on your location and applicable law, you may have rights regarding your personal information, which may include the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate information
• Request deletion of personal information
• Request information about how your data is used
• Withdraw consent where processing is based on consent
• Object to or restrict certain processing
• Opt out of marketing communications
• Lodge a complaint with a data-protection authority

To make a privacy-related request, contact us using the information provided below. We aim to respond within 30 days.

We may need to verify your identity before completing certain requests.

12. Security Reports

If you believe you have discovered a security vulnerability affecting the 3Script website or one of our products, please contact us and include "Security Report" in the subject line.

We ask that security researchers provide enough information for us to understand and reproduce the issue and avoid accessing, modifying, or disclosing other users' data.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technologies, legal requirements, or business practices.

When we make changes, we will update the "Last Updated" date at the top of this page.

Your continued use of our website or services after an updated Privacy Policy becomes effective constitutes acknowledgment of the updated policy, to the extent permitted by applicable law.

14. Contact Us

If you have questions about this Privacy Policy, wish to unsubscribe, request deletion of your information, or have a privacy or security concern, please contact us. Please include enough information for us to understand your request.